FAQ
What are your hours of operation?
What is the cut-off time for same-day shipping?
What shippers do you use?
What is your shipping policy?
How long will it take to deliver my order?
Can I cancel an order after it is placed?
Can I add to or change my order?
What is your return policy?
Do you do drop shipments?
How do I get set up to buy Edwards garments?
What form of payment do you accept?
How do I order a catalog?
Can you embroider garments?
Do you make special or custom garments?
Where are your garments made?
Can you tell me about the Social Responsibility of Edwards Vendors?
Which of your garments are made in the U.S.A.?
How do I obtain an Edwards online account?
Once I receive my login and password, how do I log into 'e-for-me'?
Is the login information case sensitive?
I'm having trouble logging into the e for me System, what should I do?
Who does Edwards sell to?
What should I do if I forgot my password?
How do I order online via the 'e for me' system?
How do I save a cart?
How do I change or remove the number of items in my order?
How do I complete the order process?
How do I view inventory quantities for a particular style/color/size?
How do I know if my order has shipped?
Can I drop ship web orders?
How do I change or remove the number of items in my cart?
Why do I need to log out?
I'm having trouble, who can help me?
What is 'Tru E' and 'closed loop'?
Where can I recycle my garments from Edwards?
How do I complete the order process?
I liked "e for Me" web ordering process, may I still use it?
How do I use the shopping cart to place an online order?
How do I use the Virtual Sample tool on your website?
What are Edwards Policies?

What are your hours of operation?
We are open Monday - Friday from 8AM - 6PM ET for Customer Service. Shipping is available from 8AM - 9PM ET. All other departments are available 8AM - 5PM ET.
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What is the cut-off time for same-day shipping?
Orders placed by 4:00 EST can normally be shipped that day. If you place an order after that time, just ask Customer Service to check on whether it can still be shipped that day.
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What shippers do you use?
Our primary carrier is UPS Ground but we can also use other companies like Fed Ex, U.S. Postal Service and DHL if requested.
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What is your shipping policy?
All orders are shipped FOB Kalamazoo, Michigan. A customer bears the exclusive risk of loss or damage to the products at all times after Edwards has turned the products over to a carrier for shipment. Edwards is not responsible for delayed orders after they have left the Edwards warehouse.
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How long will it take to deliver my order?
Standard ground shipping times are shown in the attached map. We also can expedite deliveries for those areas outside the two-day zone by using our special service where we help underwrite the added costs of second-day air. Contact Customer Service for more details on this special service.
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Can I cancel an order after it is placed?
Yes, so long as it hasn't been processed to where it crossed the shipping scale. When you need to cancel your order please call in as soon as possible so that it doesn't get processed. Orders which have crossed the shipping scale cannot be canceled. In addition, orders which have been embroidered or have custom-made garments cannot be canceled or returned.
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Can I add on to or change my order?
You can add on to an order but it will ship separately from the first order unless Customer Service can stop the first one. You can make a change to your order if the order has not been processed, otherwise you will have to place a new order.
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What is your return policy?
DO NOT return merchandise without first calling Edwards Garment for a Return Authorization Number (RA#).

  • Indicate this RA# on outside of carton.
  • Place the RA inside the carton, along with the reason for the return, with a packing slip.
  • Do not put any orders with returns.
  • Place new order promptly for replacements.
  • No returns will be accepted on discontinued products or 90 days from purchase date.
  • All goods returned after 90 days are subject to a restocking fee.
  • Certain items may not be returned due to changes in make, pattern or fabric.
  • All garments must be returned in same condition as when shipped to you.
  • Any worn garment being returned for construction or fabric failure must be cleaned prior to being returned.
  • Any non-returnable item (or garments which are not Edwards) will be returned at customer's expense.
  • Returns should be sent back U.P.S. Ground or equivalent to: 4900 South 9th Street, Kalamazoo, MI 49009

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Do you do drop shipments?
Yes, we can drop ship to any commercial address. All merchandise drop-shipped to third-parties (embroiderers, screen printers etc.) must be inspected for accuracy and product flaws prior to decorating. We are not responsible for any discrepancies on orders sent to anyone other than the invoiced account.
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How do I get set up to buy Edwards garments?
Edwards sells only to uniform dealers, distributors and industrial launderers who have established credit responsibility. No sales are made direct to the ultimate user. Please fill out a credit application and fax it to (800) 234-9150. Click here to download a credit application.
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What form of payment do you accept?
Edwards offers Net 30 days on account. Establishing an account requires completing a credit application. Click here to download a credit application. We also accept credit cards (Visa, MasterCard and American Express) at the time of placing your order. All Visa, Master Card and American Express payments are considered "Cash in Advance" orders. All orders to be paid with a credit card must be placed with our Customer Service Center. Orders that are shipped as "Cash in Advance" and/or with a credit card do not qualify for a discount. A credit card authorization needs to be on file with Edwards. If you have already established an account with Edwards and are interested in purchasing with a credit card, please choose the following link. Credit Card Approval Form Only . Orders shipped under open credit terms do not qualify to be paid with a credit card.
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How do I order a catalog?
You may order catalogs through our customer service department at 800.253.9885.
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Can you embroider garments?
Yes, we have in-house embroidery equipment which can do work at competitive rates. Contact our embroidery department for additional information or a quote.
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Do you make special or custom garments?
Yes, we can make special and custom garments depending on the sizes, complexity and quantity needed. Contact our DIY Department for further information.
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Where are your garments made?
All Edwards garments are made to our specifications and quality standards at different operating facilities around the world including the U.S.A.
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Can you tell me about the Social Responsibility of Edwards Vendors?
Edwards Garment vendors are expected to operate their business in full compliance with all international laws, as well as the laws of their respective countries, and with all other applicable laws, rules and regulations. Their Social Responsibility management shall be at least confirmed by a self-assessment form which contains requirements concerning:

  • Management system, corporate policy
  • Abolition of child labor
  • Working Hours
  • Wages and benefits
  • Forced and compulsory labor
  • Elimination of discrimination
  • Freedom of association
  • Health and safety at work
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Which of your garments are made in the U.S.A.?
Select styles of sweaters are made in the U.S.A. The catalog indicates if the product is USA made. Requesting U.S. made product requires placing a special cutting order. Contact Customer Service for further information.
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How do I obtain an Edwards online account?
Simply click on Login|Register located at the top right of the web page. Follow the instructions to register for an online account and within minutes a login and password will be sent to your desktop. You will want to print and save the Email confirmation.
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Once I receive my login and password, how do I log in?
Refer to the login confirmation Email you received. Then, click on the Login/Register located at the top right of the home page and enter your Customer Number, User ID and Password and click on login. You will note that you are now logged in with your User ID and Customer Number. You may either proceed to the Cart/Speed Shop or order via the product detail page. Top

Is the login information case sensitive?
Yes, you must enter your username and password exactly as they appear in the confirmation email.
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I have an online account but I've forgotten my login information, how do I obtain a new login?
The person at your company who is responsible for the Master account information has the ability to reset your login information. If you are the person responsible for the Master account and cannot locate your information, you will need to contact Customer Service at 1-800-253-9885 and ask them to Refresh Your OSC Login.
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Who does Edwards sell to?
Edwards only sells to sales organizations, manufacturers and industrial launderers who have established credit responsibility. No sales are made directly to the ultimate user.
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What should I do if I forgot my password?
If you have forgotten your password, you can quickly create a new password by clicking on the Forgot Password on the login screen. Please enter the information required and a new password will be sent to you.
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How do I order online?
Once you are logged into the secured website, you can place orders two ways. The first is by clicking on the Cart/Speedshop link at the top of the webpage. This will take you to a speedshop page where you can enter your style, color, size and quantity and then add it to your cart. Complete the transaction by following the buttons for check out. The second is to click onto the product page and then click on the Order tab. Update your cart and continue shopping or complete the transaction by following the buttons for check out.
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How do I save a cart?
Once you have created a cart you may Save it as a quote for completion at a different time. Name your cart and click on the Save Cart button. Your cart will save as a quote and will not be submitted until you open the cart and complete the check out transaction.
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How do I change or remove the number of items in my order?
By clicking on the Red X you can remove or change the quantity of your order. Once you have completed your order click the OK button. You will immediately see a Sales Order Summary of your order.
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How do I complete the order process?
Simply click on the freight estimation button and click OK on the freight screen. Your Sales Order Summary will appear now with estimated freight. You may submit the order to Edwards for processing or you may save the order as a quote and submit it later to Edwards.
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How do I view inventory quantities for a particular style/color/size?
You may check inventory quantities by clicking on the product detail Order tab. You will see a column titled "Available". That is the available inventory.
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How do I know if my order has shipped?
The best way to view all the information you require is by logging in and clicking on Track Order. This link will take you into the E for Me Order Status screen which will provide you with the information you require.
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Can I drop ship web orders?
Yes, just make sure the "ship to" information is completed on the Order Information page.
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How do I change or remove the number of items in my cart?
Once you look at your cart, you may need to add an item to a line that you have already entered. This is completed by changing the quantity. The cart will update automatically. If you want to delete and item, click the appropriate style and complete that transaction. Top

Why do I need to log out?
For security reasons it is better to log out after each session to make sure that no one can access your data. This is especially true if you are accessing Edwards' e for me system from a shared computer like at a conference or in an internet café.
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I'm having trouble, who can help me?
Contact marketing@edwardsgarment.com and let us know what you need assistance with.
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What is 'Tru E' and 'closed loop'?
Tru E is a new line of apparel that blends style and comfort with durability and has a low environmental impact. Closed Loop is apparel recycling. To find out more about either subject please click here.
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Where can I recycle my garments from Edwards?
You may send or drop off worn out Tru E garments to: 4900 S. 9th Street Kalamazoo, MI 49009
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How do I complete the order process?
Complete the order process by clicking Check Out and completing all the items on the Order Information page. You must complete and verify the shipping location, enter a Purchase Order # and shipping information. Once this is complete, click on the Save & Continue button. You will Review your order details and click Submit to Edwards. You will receive an order confirmation number and you may either continue shopping with a new order or logout to leave the site.
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I liked the "e for Me" web ordering process, may I still use this?
Yes, just click on e for Me and complete your login process. This will take you into the traditional OSC ordering system. However, if you want to move back and forth between the two systems you may do this by clicking on switch back to the eStore. This is an option located on the top of your menu screen.
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How do I use the shopping cart to place an online order?
It's simple to use the shopping cart and you can place your order anytime you want, 24/7. We've created a simple tutorial to assist in using the shopping cart to place an online order. View the tutorial.
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How do I use the Virtual Sample tool on your website?
The Virtual Sample tool assists in giving you a visual aid by showing your logo on a specific Edwards style. We've created a simple tutorial to assist in using the virtual sample tool. View the tutorial.
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What are Edwards Policies?
To view Edwards Policies in full, please click here.
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