Edwards Policies
To maintain an efficient operation with large inventories dedicated to prompt service, Edwards has the following policies:

Edwards only sells to sales organizations, manufacturers and industrial launderers who have established credit responsibility. No sales are made directly to the ultimate user. Edwards’ products are manufactured at different operating facilities, with subsidiaries and suppliers on a world-wide basis.

All invoices are issued with terms of Net 30. Orders are not shipped whenever there are past due invoices. Shipments are made F.O.B. Kalamazoo, Michigan. C.O.D. orders are not accepted. Payments must be sent to Edwards Lockbox – address shown on all invoices. All customers whose payments are returned as NSF or made in non-U.S. currency will be assessed an additional fee.

All Visa, MasterCard and American Express payments are considered cash in advance orders. Orders that are shipped as cash in advance and/or with a credit card do not qualify for a discount. Orders shipped under open credit terms do not qualify to be paid with a credit card.

There will be a 100% up-charge to list price for any special size garments that are not listed in the Edwards catalog. Special size garments are non-returnable/non-cancelable.

While Edwards does accept debit cards, it should be noted that use of a debit card for an order will result in funds for the order amount being held by your banking institution. An additional hold of funds could occur if a change is made to the same order.

Contact our DIY department for information and guidelines on any custom-made garments.

Do not deduct from payments for returns or shortages unless you can refer to our credit memorandum number. The only deductions recognized are the amounts listed on the credit memorandum.

Do not return merchandise without first calling Edwards Customer Service to obtain a Return Authorization Number (RA#). Indicate this RA# on the outside of the carton. Place the RA inside the carton, along with the reason for the return with a packing slip. Do not put any orders with returns. Place a new order promptly for replacements. No returns will be accepted on discontinued products or 90 days from the purchase date. All goods returned after 90 days are subject to a restocking fee. Certain items may not be returned due to changes in make, pattern or fabric. All garments must be returned in the same condition as when shipped to you. Worn garments being returned for construction or fabric failure must be cleaned prior to being returned. Any non-returnable item (or garments which are not Edwards) will be returned at customer’s expense. Returns should be sent back UPS Ground or equivalent to: 4900 South 9th Street, Kalamazoo, MI 49009.

All merchandise drop-shipped to third parties (e.g., screen printers, embroiderers, etc.) must be inspected for accuracy and product flaws before decoration. Edwards Garment is not responsible for discrepancies on orders sent to anyone other than the invoiced customer.

Claims must be made within 10 days after receipt of shipment. A copy of the pick ticket with a listing of the discrepancies must be faxed to (800) 234-9150.

Exchanges are not made. Credits are issued for returns, and replacement shipments are invoiced.

Edwards offers in-house embroidery services. Call for a quote or eMail: emb@edwardsgarment.com

All garments per federal regulations are labeled for home laundering. Industrial laundering guidelines are available upon request.

Garments sold by Edwards Garment have normal flammability and do not provide protection from ignition sources, molten substances or chemical exposures.