Customer Service Rep Bilingual ~ Spanish

Position Title: Customer Service Representative (Bilingual ~ Spanish)
(Shift 9am-6pm)

Department: Service Center


Job description

This position is critical to service, maintain and respond to customer needs in order to maximize the customer experience.

Here's what you can expect in the way of specific job responsibilities as well as time allocation estimates:

Job requirements

Customer Service (100%)
  • Consistently handles large volume of transactions requiring a high degree of accuracy in such areas as answering phones, entering fax and phone orders, entering call tags and return authorizations
  • Tactfully interacts as necessary with personnel within the company to resolve customer issues
  • Systematically decides appropriate actions required and making notations on account orders to fulfill customer requests
  • Regularly provides accurate computing and quoting up to date pricing to customers
  • Works to meet sales and service goals and customer deadline
  • Diplomatically and professionally communicates with customers via phone and e-mail
  • Reliably works within a set schedule as dictated by department demands

To be successful in this role, you need to have the requisite knowledge, skills and abilities:
  • A high school diploma or GED is required
  • At least 6 months Edwards experience OR at least 1 year in a CSR environment
  • Bilingual (Spanish) preferred
  • Sincere, positive and service minded attitude
  • Proficient in knowledge of PC; including Microsoft Office
  • Highly organized and detail oriented professional
  • Capable of working independently, as well as within a team environment; ability to be a team player and is passionate about helping everyone on the team be at their best
  • Strong verbal and written communication skills
  • Respect for confidentiality practices

Our ideal Customer Service Representative would carry out their responsibilities while displaying the following key behavioral competencies:

  • Systematic Attentiveness - Thoroughly ensures all tasks are completed on time and without error utilizing current processes and procedures; including technology
  • Precision Result Focused - Focused on consistently achieving accurate results that maximize the customer experience
  • Service-Oriented - Provides helpful support to customers, team members, fellow associates and management; is passionate about helping everyone on the team to be at their best
  • Clear Communication - Communication is friendly, succinct and factual, based on product and or service information that is needed by customer (internal and external). Promptly provides information to management related to customer service issues

Other Job Prerequisites:

  • Drug screen back lift test required
  • 90&day orientation period

If you are interested in an open position, please e-mail your resume to: EmploymentGroup

Kazoo, Inc. (Edwards Garment) is an equal opportunity employer. Employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, gender, age, height, weight, religion, disability, genetic information, marital status, veteran status or any other factor protected by law.