We are open Monday - Friday from 8AM - 6PM ET for Customer Service. Shipping is available from 8AM - 9PM ET. All other departments are available 8AM - 5PM ET.

Orders placed by 4:00 EST can normally be shipped that day. If you place an order after that time, just ask Customer Service to check on whether it can still be shipped that day.

Our primary carrier is UPS Ground but we can also use other companies like Fed Ex, U.S. Postal Service and DHL if requested.

All orders are shipped FOB Kalamazoo, Michigan. A customer bears the exclusive risk of loss or damage to the products at all times after Edwards has turned the products over to a carrier for shipment. Edwards is not responsible for delayed orders after they have left the Edwards warehouse.

Standard ground shipping times are shown in the attached map. We also can expedite deliveries for those areas outside the two-day zone by using our special service where we help underwrite the added costs of second-day air. Contact Customer Service for more details on this special service.

Yes, so long as it hasn't been processed to where it crossed the shipping scale. When you need to cancel your order please call in as soon as possible so that it doesn't get processed. Orders which have crossed the shipping scale cannot be canceled. In addition, orders which have been embroidered or have custom-made garments cannot be canceled or returned.

You can add on to an order but it will ship separately from the first order unless Customer Service can stop the first one. You can make a change to your order if the order has not been processed, otherwise you will have to place a new order.

DO NOT return merchandise without first calling Edwards Garment for a Return Authorization Number (RA#).

  • Indicate this RA# on outside of carton.
  • Place the RA inside the carton, along with the reason for the return, with a packing slip.
  • Do not put any orders with returns.
  • Place new order promptly for replacements.
  • No returns will be accepted on discontinued products or 90 days from purchase date.
  • All goods returned after 90 days are subject to a restocking fee.
  • Certain items may not be returned due to changes in make, pattern or fabric.
  • All garments must be returned in same condition as when shipped to you.
  • Any worn garment being returned for construction or fabric failure must be cleaned prior to being returned.
  • Any non-returnable item (or garments which are not Edwards) will be returned at customer's expense.
  • Returns should be sent back U.P.S. Ground or equivalent to: 4900 South 9th Street, Kalamazoo, MI 49009

Yes, we can drop ship to any commercial address. All merchandise drop-shipped to third-parties (embroiderers, screen printers etc.) must be inspected for accuracy and product flaws prior to decorating. We are not responsible for any discrepancies on orders sent to anyone other than the invoiced account.

Edwards sells only to uniform dealers, distributors and industrial launderers who have established credit responsibility. No sales are made direct to the ultimate user. Please complete our online Become a Distributor form to begin the process.

Edwards offers Net 30 days on account. Establishing an account requires completing a credit application. Click here to download a credit application. We also accept credit cards (Visa, MasterCard and American Express) at the time of placing your order. All Visa, Master Card and American Express payments are considered "Cash in Advance" orders. All orders to be paid with a credit card must be placed with our Customer Service Center. Orders that are shipped as "Cash in Advance" and/or with a credit card do not qualify for a discount. A credit card authorization needs to be on file with Edwards. If you have already established an account with Edwards and are interested in purchasing with a credit card, please choose the following link. Credit Card Approval Form Only. Orders shipped under open credit terms do not qualify to be paid with a credit card.

You may order catalogs through our customer service department at 800.253.9885.

Yes, we have in-house embroidery equipment which can do work at competitive rates. Contact our embroidery department for additional information or a quote.

Yes, we can make special and custom garments depending on the sizes, complexity and quantity needed. Contact our DIY Department for further information.

All Edwards garments are made to our specifications and quality standards at different operating facilities around the world including the U.S.A.

Edwards Garment vendors are expected to operate their business in full compliance with all international laws, as well as the laws of their respective countries, and with all other applicable laws, rules and regulations. Their Social Responsibility management shall be at least confirmed by a self-assessment form which contains requirements concerning:

  • Management system, corporate policy
  • Abolition of child labor
  • Working Hours
  • Wages and benefits
  • Forced and compulsory labor
  • Elimination of discrimination
  • Freedom of association
  • Health and safety at work

Select styles of sweaters are made in the U.S.A. The catalog indicates if the product is USA made. Requesting U.S. made product requires placing a special cutting order. Contact Customer Service for further information.

Simply Register your Account by completing a short form. A login and password will be emailed to you. You will want to print and save the Email confirmation.

Refer to the login confirmation Email you received. Enter your Customer Number, User ID and Password and click on login. You will note that you are now logged in with your User ID and Customer Number. You may either proceed to the Cart or order via the product detail page.

Yes, you must enter your username and password exactly as they appear in the confirmation email.

The person at your company who is responsible for the Master account information has the ability to reset your login information. If you are the person responsible for the Master account and cannot locate your information, you will need to contact Customer Service at 1-800-253-9885 and ask them to Refresh Your OSC Login.

Edwards only sells to sales organizations, manufacturers and industrial launderers who have established credit responsibility. No sales are made directly to the ultimate user.

If you have forgotten your password, you can quickly create a new password by clicking on the Forgot Password on the login screen. Please enter the information required and a new password will be sent to you.

Once you are logged into the secured website, you can place orders two ways. The first is by clicking on the Cart link at the top of the webpage. This will take you to a speedshop page where you can enter your style, color, size and quantity and then add it to your cart. Complete the transaction by following the buttons for check out. The second is to click onto the product page and then click on the Order tab. Update your cart and continue shopping or complete the transaction by following the buttons for check out.

Once you have created a cart you may Save it as a quote for completion at a different time. Name your cart and click on the Save Cart button. Your cart will save as a quote and will not be submitted until you open the cart and complete the check out transaction.

By clicking on the Red X you can remove or change the quantity of your order. Once you have completed your order click the OK button. You will immediately see a Sales Order Summary of your order.

Complete the order process by clicking Check Out and completing all the items on the Order Information page. You must complete and verify the shipping location, enter a Purchase Order # and shipping information. Once this is complete, click on the Save & Continue button. You will Review your order details and click Submit to Edwards. You will receive an order confirmation number and you may either continue shopping with a new order or logout to leave the site.

You may check inventory quantities by clicking on the product detail Order tab. You will see a column titled "# In Stock". That is the available inventory.

The best way to view all the information you require is by logging in and clicking on "e-for-me" in the upper right corner of the page. This link will take you into your account management system. Click on the Order Status page on the left side of the screen to view all the details for your order shipment.

Yes, just make sure the "ship to" information is completed on the Order Information page.

Once you look at your cart, you may need to add an item to a line that you have already entered. This is completed by changing the quantity. The cart will update automatically. If you want to delete and item, click the appropriate style and complete that transaction.

For security reasons it is better to log out after each session to make sure that no one can access your data. This is especially true if you are accessing Edwards' from a shared computer like at a conference or in an internet cafe.

Contact marketing@edwardsgarment.com and let us know what you need assistance with.

Edwards suggests donating gently used garments to your local shelter, Goodwill, or clothing recycler.

Yes, just click on "e for Me" and complete your login process. This will take you into the traditional OSC ordering system. However, if you want to move back and forth between the two systems you may do this by clicking on switch back to the eStore. This is an option located on the top of your menu screen.

It's simple to use the shopping cart and you can place your order anytime you want, 24/7.

The Virtual Sample tool assists in giving you a visual aid by showing your logo on a specific Edwards style. We've created a simple tutorial to assist in using the virtual sample tool. View the tutorial.

IL friendly is a product designed to withstand the large batch wash/dry/press and high temperature conditions prevalent in industrial and commercial laundries. The garment is designed to last 50 wash cycles or more. Bleach and other chemicals are generally not recommended as they decrease durability, customers should test products before using it in environments with chemicals and/or very high temperatures and decide to use the product at their own risk.

Fabric is specially treated to prevent wrinkles and the taped seams are fused to keep the shirt crisp and wrinkle free

Wrinkle Resistant - Fabric is treated to resist wrinkles and the garment holds its shape with multiple washes.

Moisture wicking fabric draws moisture away from your skin transferring it to the outer surface keeping you cool, dry and comfortable .

Fabric is engineered to provide natural stretch, flexibility and comfort .

Repreve® fiber contains recycled materials - including plastic bottles. When you see this symbol on the tag, remember: it's what's in it that makes it recycled. With Repreve® , you can be sure you're creating a reprieve for our planet.

Home Launder / Machine Washable is a product designed to be washed in small-batch, mild temperatures conditions typical of home machine washers. The garment is designed to last 30-50 wash cycles or more.

Dry Clean refers to products that are recommended to be professionally dry cleaned with very limited exposure to humidity. The garment is designed to last 30-50 dry clean cycles

Garments with a soil release finish provide for easy care with recommended soil treatment. The release allows stains to be removed more easily during laundering.

Teflon® and Scotchgard™ - Special fabric protection impedes water and stains from penetrating the garment for a period of time.

Tuff-Pil® Plus High Tech Acrylic fibers used for uniform ready sweater apparel offer low-pil performance, colorfast and durability. The garment is designed to last 30-50 home wash cycles

UV protected means more fun, less sun. The dry-mesh fabrics block harmful UV rays with up to a UPF 50 factor.

Tuff-Tested™ garments mean they have passed testing by Edwards and our customers in the field to last week after week in any light work environment. To achieve this resilience, the right fabrics, trims and finishes are selected to enhance the life of the garment. These garments are designed to last 50+ wash cycles and to withstand the large wash/dry/press and high temperature conditions of industrial laundry.